Flag Enterprises       (631) 226-9800   (516) 498-3524   (800) 794-3524

Puffbacks, like many insurance related property losses, respond best to prompt professional cleaning. The possibility for total cleaning and restoration as opposed to painting and replacement is increased when a knowledgeable professional can diagnose the degree of severity, the oiliness of the deposit, the scope of the loss and finally the receptiveness to restoration of the affected surfaces and contents of the home or office. 

Experience cannot be overemphasized when looking for a professional cleaning company. It takes years of on-the-job training and endless seminars, as well as years of successes and some failures to qualify as a qualified insurance restoration specialist. Unfortunately, homeowners are quick to find out that a lack of knowledge can be a dangerous tool, as they attempt to clean soot from walls and ceilings, only to cause permanent smearing of the paint, necessitating complete repainting and increasing the loss payment.

Homeowners look upon oily soot and smoke as dirt and unfortunately can cause irreversible damage because they don't realize that the sooty layer is actually unburned fuel or a carbon deposit. Loose dirt must be removed first using dry-chemical sponges so that it does not emulsify and redeposit into the porous paint. A skilled professional at Flag then removes the remaining smoke film with specialized chemicals.

Agency personnel and insurance adjusters can play a large role in reducing a loss by advising the insured not to touch walls and fabrics and to wait for the adjuster or a qualified cleaning professional. This simple act can save thousands of dollars, as the insured is forewarned against their well-intentioned cleaning attempts. There are of course, many subtle factors that we at Flag with our years of experience can evaluate and observe.Is the paint job  recent or out dated? Is the paint latex or oil-based? If the work is not approached properly, streaks, skips and uneven applications can become a problem of the cleaning contractor and adjuster.

Expert knowledge of the cleaning characteristics of a wide range of fabrics, woods, carpets and assorted decorative items are essential to protect the best interests of all parties involved in a loss. If overlooked during the initial inspection, fabric furniture and draperies that were worn, frayed, laded etc. often wind up in the famous phrase, "It wasn't that way before the loss" The initial inspection and discussion of prior conditions is, perhaps the most critical part of the surveying and estimating procedure. When done properly, homeowners and business owners will benefit from an honest appraisal of their home or business. When working with an experienced and licensed restoration company you will find the process and results less frustrating and more profitable.

Puffback damage requires more service & expertise than an ordinary contractor or house cleaner can provide to restore property. Flag will remove soot from furniture, carpets, draperies, walls, ceilings and most of the contents in your home or office. 


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